Support

Questions, problems, or feedback about ilgiro — the app, the organiser portal, or a club drive.

Email support@ilgiro.app and we'll get back to you. For anything urgent during a live drive, contact your club organiser directly — they can see the run in progress.

Common questions

I can't sign in. ilgiro uses Sign in with Apple — check you're signed in with the same Apple ID your club invited. If the sign-in screen doesn't return to the app, try again with Wi-Fi/cellular data on.
The app isn't showing my location to the convoy. Check Settings → Privacy & Security → Location Services → ilgiro is set to "While Using" or "Always" (needed for the app to keep sharing your position if your phone locks mid-drive).
My pit-stop check-in didn't register. Check-ins happen automatically by location — make sure you're within range of the pit stop and location access is on. If it's still stuck, tap the check-in again; it will retry and sync once you're back in range or back online.
I want to set up a club, or become an organiser. Get in touch at the email above — we'll help you get your club and its first event set up.
I want my account or data removed. Email us — see the Privacy Policy for what we hold and how long we keep it.